• Privacy Policy

Privacy Policy

This Privacy Policy explains how Shop Inc Ltd (Leicester Outlet) collects, uses and protects your personal data when you use the Leicester Outlet pages (and related checkout/account features) on shopinc.co.uk.

1. ABOUT US (DATA CONTROLLER)

Shop Inc Ltd is the “controller” of your personal data (meaning we decide how and why it is processed).
Registered office: 53 Wenlock Way, Leicester, LE4 9HU, United Kingdom
Email: hello@shopinc.co.uk | Phone: 02039663002

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, and (where relevant) the Privacy and Electronic Communications Regulations (PECR).

2. DEFINITIONS

  • “Personal data” means information relating to an identified or identifiable individual.

  • “Processing” means anything done with personal data (collection, storage, use, disclosure, deletion, etc.).

  • “UK GDPR” means the UK General Data Protection Regulation (as amended).

  • “PECR” means the Privacy and Electronic Communications Regulations (as amended) which apply particularly to cookies and electronic marketing.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories:

3.1 Identity and contact data

Name, email address, telephone number, billing details and any details needed to manage your Order and collection.

3.2 Order and collection data

Products purchased, Order ID, payment status, returns/refunds, and collection confirmations.

3.3 Communications data

Your messages to us (email/chat/phone notes) and our responses.

3.4 Technical and usage data

IP address, device and browser data, pages viewed, and cookie identifiers (depending on your cookie settings).

4. HOW WE USE YOUR DATA (PURPOSES AND LAWFUL BASES)

We use your data for:

4.1 Contract

To process Orders, take payment, prevent/resolve transaction issues, and manage collection, returns and refunds.

4.2 Legal obligation

To keep records required for tax/accounting and to comply with consumer law obligations.

4.3 Legitimate interests

To operate and improve our business, maintain website security, prevent fraud, and improve customer experience (balanced against your rights).

4.4 Consent (where required)

For marketing communications where you opt in, and for non-essential cookies/tracking where consent is required.

5. MARKETING

If you opt in, we may send you marketing emails/SMS about offers. You can unsubscribe at any time using the link in emails or by contacting us.

We do not sell your personal data.

6. SHARING YOUR DATA

We may share personal data with trusted service providers where necessary, such as:

  • payment processors and fraud prevention providers;

  • website hosting/e-commerce platforms and IT support;

  • customer service tools;

  • professional advisers (accountants/legal) where necessary.

They must keep your data secure and only process it on our instructions.

7. INTERNATIONAL TRANSFERS

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards under UK data protection law.

If you are in the EEA and your data is transferred to the UK, the European Commission has renewed the UK adequacy decisions with a sunset clause running until 27 December 2031 (subject to review).

8. DATA RETENTION

We keep personal data only as long as necessary for the purposes above, including:

  • order/accounting records (typically up to 6 years);

  • customer service records (as needed to resolve issues and manage follow-up);

  • marketing preferences (until you unsubscribe/withdraw consent).

9. YOUR RIGHTS

You have rights under UK GDPR, including the right to request access, correction, deletion, restriction, objection, portability (in certain cases), and to withdraw consent where processing is based on consent.

To exercise rights, contact hello@shopinc.co.uk.

You can complain to the Information Commissioner’s Office (ICO). ICO guidance on privacy notices/cookies is available on their site.

10. COOKIES

We use cookies and similar technologies to:

  • enable essential site functions (security, session, checkout);

  • measure performance/analytics;

  • support marketing/personalisation (only where used and permitted).

PECR rules apply to storing/accessing information on a user’s device, and (in many cases) require consent for non-essential cookies.
You can manage cookies via our cookie banner (where available) and your browser/device settings.

11. SECURITY

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to reduce risks of unauthorised access.

12. CHILDREN

Our services are not intended for children and we do not knowingly collect personal data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time by posting the updated version on our Website, and updating the “Last updated” date.

14. CONTACT

Shop Inc Ltd
53 Wenlock Way, Leicester, LE4 9HU, UK
Email: hello@shopinc.co.uk | Phone: 02039663002