• Terms & Conditions

Terms & Conditions

Welcome to Shop Inc Ltd T/A Leicester Outlet. In using this website you are deemed to have read and agreed to the following Terms and Conditions applicable to the sale by Shop Inc Ltd including through its website (including the Leicester Outlet page), by telephone and by any other means (“Sales Terms”). We reserve the right to change these Sales Terms at any time, but no changes will apply to any orders placed before the change.

1. ABOUT SHOP INC

Shop Inc Ltd, a company registered in England and Wales, Company Number 06838458; VAT number 994380967. Our registered office is 53 Wenlock Way, Leicester, LE4 9HU, United Kingdom.

2. DEFINITIONS

The following terminology applies to these Sales Terms and any contract for the sale of products by us:

  • “Customer”, “You” and “Yours” refers to you, the person accessing the website and/or submitting an order, or purchasing from us under the contract to which these Sales Terms apply.

  • “The Company”, “Ourselves”, “We” and “Us” refers to Shop Inc Ltd.

  • “Party” and “Parties” refers to both the Customer and ourselves, or either the Customer or ourselves.

  • “Website” refers to shopinc.co.uk (including any subpages, including the Leicester Outlet page).

  • “Outlet” / “Leicester Outlet” refers to the clearance/outlet section of the Website which may include discounted, end-of-line or promotional items.

  • “Working Day” / “Business Day” refers to Monday to Friday except bank or other public holidays in England.

  • “The Order” is your order for the purchase of products submitted to us, incorporating these Sales Terms.

  • “Specific Order Terms” refers to the specific details for your Order (including products, quantities, price, taxes, any applicable charges, and collection details) as shown at checkout or otherwise confirmed by us in writing.

  • “The Price” refers to the price of the products as stated in the Specific Order Terms.

  • “Products” refers to the goods (and any other products) ordered by you through our Website, by telephone or by any other means set out in the Specific Order Terms.

  • “Collection Point” refers to the location stated in your Specific Order Terms where you must collect the Products.

  • “Collection Window” refers to the time period stated in your Specific Order Terms during which you must collect the Products.

  • “Other Charges” refers to any other charges or fees in addition to The Price, as stated in the Specific Order Terms.

Words in the singular include the plural and vice versa, and references to “he/she/they” are interchangeable.

3. BUSINESS AND CONSUMER SALES

These Sales Terms apply to all sales of Products by us to consumers and businesses.

For the purposes of these Sales Terms you are a consumer if you are an individual purchasing for purposes wholly or mainly outside your trade, business, craft or profession. In any other case, you are a business.

If you indicate to us at any time that you are a business or consumer (including by using a business name or business account details) we may rely on that representation when entering into the contract, and you will be bound by it.

4. FORMATION OF CONTRACT

4.1 YOUR ORDER

Your Order is your legal offer to purchase the Products on these Sales Terms and the Specific Order Terms, subject to our acceptance.

4.2 WITHDRAWING YOUR ORDER (BEFORE ACCEPTANCE)

You are entitled to withdraw your Order at any time up to the moment that we accept it and it becomes a binding contract. Once a binding contract is formed, cancellations can only be made in accordance with your cancellation rights (Clause 13) or your legal rights where we are in breach of contract.

4.3 ACKNOWLEDGEMENT OF YOUR ORDER

Once your Order has been placed/submitted you will receive an email (or other message) confirming receipt of your Order. This does not amount to acceptance and does not create a binding contract unless expressly stated by us.

4.4 ACCEPTANCE OF YOUR ORDER

Acceptance occurs (and a binding contract is formed) when we confirm to you that the Order is accepted and/or “Ready for Collection” (or similar status/notification), or when we otherwise confirm acceptance in writing.

4.5 DECLINING YOUR ORDER

We reserve the right to decline your Order (in whole or in part) before acceptance for any reason, including stock unavailability, suspected fraud, or obvious pricing/description errors. We will contact you where reasonably possible.

4.6 AGE REQUIREMENT

If you are ordering a Product with a minimum age requirement, by ordering you represent that you meet that requirement (and, in any event, that you are 18 years old or over).

4.7 MULTIPLE ITEMS

If your Order contains more than one Product, each Product may be treated as a separate and independent contract (for example, where one Product is accepted and another is declined/refunded).

5. TERMS OF THE CONTRACT

5.1 GENERAL TERMS

The contract consists of:
(a) these Sales Terms;
(b) the information shown on the Website at checkout and in your Order confirmation/acceptance (including any applicable charges);
(c) Product descriptions/specifications shown on the Website at the time of your Order; and
(d) any terms implied by statute (unless lawfully excluded or varied).

5.2 SPECIFIC ORDER TERMS

The specific terms of your Order (Product description, quantity, Price, VAT, any Other Charges, your details, payment method, and collection details) are set out at checkout (for Website orders) or as otherwise agreed with you and confirmed by us in writing.

If you are a business, no terms proposed by you (including standard purchase terms) apply unless expressly agreed by us in writing.

6. SALE AND PURCHASE AGREEMENT

Once we have accepted your Order, we agree to sell to you and you agree to purchase from us the Products specified in the contract.

7. DESCRIPTION

It is an implied term that Products will correspond to their description. Descriptions are as set out on the Website at the time of Order, but there may be minor variations (e.g., colour shades on screens, packaging updates, or minor specification changes).

8. CHARGES AND VAT

You agree to pay The Price and any Other Charges stated in the Specific Order Terms. VAT is charged where applicable. Prices shown on the Website may be shown inclusive of VAT and/or exclusive of VAT.

9. LEICESTER OUTLET – IMPORTANT NOTES

Because Leicester Outlet Products may be clearance/end-of-line:

  • stock is limited and may sell out quickly;

  • packaging may show minor cosmetic wear where stated;

  • discounts do not affect your statutory rights regarding faulty or misdescribed goods.

10. FREE GIFTS (IF OFFERED)

For Orders that include a free gift, we reserve the right to substitute or withdraw the free gift where necessary (for example, due to availability). If you return a Product, any free gifts supplied with that Product must also be returned unless we are in breach of contract.

11. PAYMENT TERMS

11.1 PAYMENT CURRENCY

You must pay in the currency in which the charges are stated (normally GBP).

11.2 PAYMENT TIMING

Unless stated otherwise in your Specific Order Terms, payment is taken at the time you place the Order. If we offer “pay on collection” for any Order, this will be clearly shown at checkout or in the Specific Order Terms.

11.3 PAYMENT METHODS

We accept payment by the methods stated on the Website from time to time.

11.4 AUTHORISATION / FAILED PAYMENTS

You authorise us to take payment using the payment method you provide. If payment is not authorised or cannot be collected for any reason, we will tell you and may decline/cancel the Order.

11.5 NO SET-OFF (BUSINESSES)

If you are a business you must make all payments in full without set-off, deduction or withholding.

12. COLLECTION (LEICESTER OUTLET IS COLLECTION-ONLY)

12.1 NO DELIVERY

Leicester Outlet orders are collection-only. We do not offer delivery for Leicester Outlet at this time.

12.2 COLLECTION POINT AND WINDOW

Collection will take place at the Collection Point and within the Collection Window stated in your Specific Order Terms and/or Order acceptance/Ready for Collection notification.

12.3 FAILURE TO COLLECT / UNCOLLECTED ORDERS

If you do not collect within the Collection Window:

  • we may contact you to rearrange collection where practical; and/or

  • we may cancel the Order and refund you (subject to any lawful deductions, for example where Products are personalised or otherwise exempt from cancellation rights).

12.4 INSPECTION ON COLLECTION

You should check your Products at collection and inform us as soon as possible if anything is missing, damaged, or not in working order.

12.5 RETENTION OF TITLE

Title to the Products passes to you when you have paid in full and you (or your authorised collector) take possession of the Products, unless otherwise required by law.

12.6 RISK

Risk passes to you when the Products come into your physical possession, or the possession of any person you authorise to collect them.

13. CANCELLATION POLICY

13.1 CONSUMERS – STATUTORY RIGHT TO CANCEL (DISTANCE CONTRACTS)

Where you are a consumer and you place an Order online/at a distance, you generally have the right to cancel without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the exceptions in Clause 13.2.

The cancellation period is generally 14 days from the day you (or your authorised collector) collect/receive the Products, and you then generally have 14 days to return them after notifying cancellation.

This statutory right is in addition to your rights for faulty or misdescribed Products.

13.2 RESTRICTIONS / EXCEPTIONS

Your cancellation right may not apply to certain Products, including (where lawful):

  • personalised/custom-made Products;

  • sealed hygiene items once unsealed;

  • sealed audio/video/software once unsealed;

  • Products liable to deteriorate or expire rapidly;

  • gift cards/vouchers (where stated).

Any applicable exclusions should be stated on the relevant Product page.

13.3 HOW TO CANCEL

To cancel, inform us by email, telephone, or website chat with a clear statement of your decision to cancel.
Email: hello@shopinc.co.uk
Including your Order ID/reference helps but is not required.

13.4 BUSINESS CANCELLATIONS

If you are a business, any cancellation rights are only as expressly granted by us in writing (and otherwise you have no automatic right to cancel).

14. REFUNDS AND RETURNS

14.1 AMOUNT OF REFUND (CONSUMERS)

If you validly cancel, we will reimburse payments received for the cancelled Products. We may make lawful deductions for any diminution in value resulting from handling beyond what is necessary to inspect the Products.

14.2 REFUND TIMESCALE

Where applicable, refunds will be made without undue delay and within the timescales required by the Consumer Contracts Regulations (subject to our right to wait until we receive the returned goods or evidence of return).

Refunds are made using the same means of payment unless agreed otherwise.

14.3 RETURN METHOD

We will confirm the return method when you contact us. Depending on the circumstances, returns may be arranged by returning to the Collection Point and/or by post. Unless the Products are faulty/misdescribed (or law requires otherwise), you may be responsible for return costs.

15. WARRANTY / STATUTORY RIGHTS

15.1 STATUTORY RIGHTS

We do not exclude any terms implied by statute in relation to the Products. If the Products do not conform to the contract, consumers have rights under the Consumer Rights Act 2015, including a short-term right to reject in relevant cases.

15.2 MANUFACTURER WARRANTIES

Where Products include a manufacturer warranty offered direct to end customers, it is your responsibility to register and claim under that warranty with the manufacturer (unless we state otherwise).

16. OUR LIABILITY TO CONSUMERS

We shall not be liable to you for:
(a) business losses (loss of profits, revenue, goodwill etc.);
(b) losses that were not foreseeable at the time the contract was made; or
(c) losses not caused by our breach or negligence.

Nothing in these Sales Terms limits liability for fraud/fraudulent misrepresentation, or for death or personal injury caused by negligence, or any liability that cannot legally be limited.

17. OUR LIABILITY TO BUSINESSES

17.1 LIMITATIONS AND EXCLUSIONS

If you are a business, our total aggregate liability (howsoever arising) is limited to the amounts paid by you under the relevant Order. We have no liability for indirect or consequential losses, loss of profit, loss of business, loss of goodwill or similar losses.

Nothing limits liability for fraud/fraudulent misrepresentation or death/personal injury caused by negligence.

17.2 CLAIMS LIMITATION PERIOD (BUSINESSES)

If you are a business you must notify us promptly of missing/damaged/faulty goods within reasonable periods, and in any event within the timeframes required by law and good commercial practice, otherwise claims may be rejected to the extent permitted by law.

18. SHOP INC LTD RIGHT TO VARY AND CANCEL

We may vary or cancel a contract (in whole or in part) if, for example:
(a) Products are not available;
(b) there is an error in description/price;
(c) payment is not authorised/received;
(d) you do not meet age requirements; or
(e) events outside our reasonable control prevent performance.

If we cancel, we will refund amounts paid for the cancelled Products (subject to lawful conditions, including return of any Products already collected where applicable).

19. GENERAL

19.1 ENTIRE AGREEMENT

The contract terms constitute the entire agreement between you and us for that sale. Any variation must be in writing and signed by an authorised representative of Shop Inc Ltd.

19.2 THIRD PARTY RIGHTS

The contract is not enforceable by any person other than you and us.

19.3 SUB-CONTRACTING

We may sub-contract our obligations (for example payment processing or operational support).

19.4 INVALID TERMS

Each term is separate and severable. If any term is held void/invalid, the remaining terms continue in full force.

19.5 WAIVERS

If we do not enforce a right immediately, we can still enforce it later.

19.6 COST OF CLAIMS (BUSINESSES)

If you are a business, you shall pay our reasonable legal and recovery costs incurred in enforcing the contract, to the extent permitted by law.

19.7 LAW AND JURISDICTION

The contract and all non-contractual obligations arising out of it shall be governed by the laws of England and Wales. You agree that claims relating to the contract shall be brought in the courts of England and Wales.